Look Forward, The Future Is Better.

Hi All,

It has been a while we are out of touch. How was your Jul 4th? I went to Canada during the week of July 4th. I had a great experience of fishing in one of the lake in Ontario and driving around the country!

I just wanted to share with you my last week story. I wish I could have 'assignment' every day and week to practice DC principals.

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It was about 11 AM on Friday morning, Carmen (not the real name) called me on my desk. We had been having long weeks since we are going to have an audit by government. (Even I went for a week vacation, the stress built up very quickly in the office as we worked hard to prepare the data for the audit reports).

She was in charge of getting the reports from various people and compiled it to send for the consultant to get us better preparation. However, she didn't know how to send electronically large number of files. She sounded so stressful, and I recognized it right away, and answered her with pleasant voice and smile. We had some misunderstanding in the past that cost us time and relationship.

This time before we discuss on what she needs, I mentioned to her that I could hear from her voice that she was so tense, and I could understand that she had to juggle around with various people asking things she may not know what to ask. She admitted that's how she felt, her tone voice started to change to more relax. I am more relax too. I could offer her the assistance she needed, and we had a better conversation after that. By the end of the day, what we needed to accomplish was completed.

From this experience, I learned that recognizing other people feeling and where they stand will make the communication a lot better!
Have a great weekend!